HCM Implementation Consultant

Location: Nashville, TN
Reports to: Implementation Specialist – Payroll
Employment type: Full Time

At Inova Payroll, we empower businesses with innovative payroll, HR, benefits, and time and labor management solutions that simplify operations and enhance employee engagement. Join our team of forward-thinkers dedicated to helping businesses thrive by delivering exceptional service, cutting-edge technology, and personalized support.

Inova Payroll is seeking a highly motivated, client-focused, and detail-oriented HCM Implementation Consultant to handle the implementation and ongoing client support/training of Human Capital Management (HCM) line of products. The ideal candidate is passionate about delivering excellent client experiences and knowledgeable about payroll.

• Prepare discovery documentation and facilitating client understanding of implementation materials required.
• Establish and maintain project implementation schedule, resource planning and activities log independently or in conjunction with Project Manager.
• Analyze existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptations of client’s needs.
• Document and deploy the accurate and timely conversion of client’s data.
• Provide post-implementation review and training of all involved parties; including performing post-implementation testing of client data and providing clients with applicable training materials.
• Provide post-implementation ongoing client support for technical needs and general relevant questions in a manner that exceeds client expectations.

• Bachelor’s degree in related field, or equivalent combination of education and experience
• 3-5 years of experience directly related to the duties and responsibilities
• Knowledge of generally accepted payroll principles and practices
• Ability to deal with complex customer service issues, using diplomacy, professionalism and tact
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of clientele in a diverse community with minimal supervision
• Ability to handle multiple priorities using time/project management skills in a fast-paced, team-based environment
• Ability to think critically and work in an evolving work environment.

Inova Payroll is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.