Payroll Implementation Specialist

Location: Remote – U.S.
Reports to: Implementation Manager
Employment type: Full Time

At Inova Payroll, we empower businesses with innovative payroll, HR, benefits, and time and labor management solutions that simplify operations and enhance employee engagement. Join our team of forward-thinkers dedicated to helping businesses thrive by delivering exceptional service, cutting-edge technology, and personalized support.

Are you passionate about helping businesses succeed through exceptional service and innovative solutions? Inova Payroll is looking for a Payroll Implementation Specialist who thrives on connecting with clients, simplifying complex processes, and delivering outstanding onboarding experiences.

In this role, you’ll work closely with new clients to guide them through the payroll implementation process using the Kronos Workforce Ready/UKG Ready platform. You’ll ensure that clients feel confident and supported as they transition to Inova’s Human Capital Management (HCM) solutions.

Your day-to-day responsibilities will include processing payrolls, assisting with onboarding new clients, and providing ongoing support and training. By combining your expertise in payroll, HR, general ledger (G/L), and project management with excellent communication skills, you’ll play a key role in delivering a seamless and stress-free implementation experience.

• Gather client and payroll data for new client onboarding; documenting and deploying the accurate and timely conversion of client’s data.
• Analyze existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptations of client’s needs.
• Prepare and deploy client configuration worksheets where necessary and facilitating client understanding of implementation materials required.
• Manage change, formulate action plans and mitigate risk to minimize delays.
• Establish and maintain project implementation schedule, resource planning and activities log independently or in conjunction with Project Manager.
• Train clients on UKG Ready software.
• Provide post-implementation review and training of all involved parties; including performing post-implementation testing of client data and providing clients with applicable training materials.
• Assist clients in developing proven strategies for payroll conversion
• Understand time clock functions, employee benefits, and tax administration.
• Utilize tools and programs to maximize the efficiency of each client conversion
• Prepare and deploy client configuration worksheets where necessary and facilitating client understanding of implementation materials required.
• Provide post-implementation ongoing client support for technical needs and general relevant questions in a manner that exceeds client expectations

• Bachelor’s degree in related field, or equivalent combination of education and experience
• 3-5 years of experience directly related to the duties and responsibilities
• 3 years of HCM administration or exposure
• Knowledge of generally accepted payroll principles and practices
• Ability to deal with complex customer service issues, using diplomacy, professionalism and tact
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of clientele in a diverse community with minimal supervision
• Ability to handle multiple priorities using time/project management skills in a fast-paced, team-based environment
• Ability to think critically and work in an evolving work environment
• Bachelor’s degree or commensurate experience
• CPP preferred but not required

• Comprehensive Benefits Package: Health, dental, vision, and more.
• Professional Growth: Opportunities for learning, development, and career advancement.
• Work-Life Balance: Flexible scheduling and paid time off.
• A Collaborative Environment: Be part of a supportive and innovative team culture.