Location: Remote – U.S.
Reports to: Client Service Manager
Employment type: Full Time
ABOUT INOVA PAYROLL
At Inova Payroll, we empower businesses with innovative payroll, HR, benefits, and time and labor management solutions that simplify operations and enhance employee engagement. Join our team of forward-thinkers dedicated to helping businesses thrive by delivering exceptional service, cutting-edge technology, and personalized support.
POSITION SUMMARY
The Payroll Specialist is responsible for providing unparalleled service to Inova’s client accounts. This position requires the aptitude and attitude required to gain knowledge of payroll and Inova’s payroll systems, and to provide superior client support in a fast-paced environment. Duties include processing payrolls for clients, troubleshooting issues, and providing online application training and support for client users, all within the UKG Ready/Kronos Workforce Ready application. Qualified candidates should possess the drive to continually expand their knowledge and abilities.
KEY RESPONSIBILITIES
- Provide value-added client service through maintaining good working relationships, timely response to questions and inquiries.
- Develop and maintain an in-depth understanding of our complex payroll and time-keeping application for the purpose of assisting clients through continuous training, troubleshooting and analysis.
- Coordinate and perform a variety of complex duties in the preparation, processing, and maintenance of payroll, salary, and benefit data so that client employees are always paid accurately and on time.
- Collect, analyze, update and reconcile payroll data on a weekly, bi-weekly, monthly, quarterly and annual basis.
- Research and analyze discrepancies and process appropriate payroll and other adjustment entries.
- Perform the calculation and application of garnishment deduction orders.
- Prepare supplemental payrolls as needed.
- Review and balance payroll data to ensure accuracy of reporting and distribution of funds.
- Resolve and/or coordinate the resolution or escalation of client support issues as needed.
QUALIFICATIONS
- Minimum of 2-3 years of prior experience
- Bachelor’s Degree preferred but not required
- Knowledge of applicable laws, codes, regulations, standards, methods, and practices related to payroll and employee benefits; basic accounting principles as related to payroll processing; standard office practices and procedures
- Ability to research, analyze, and retrieve data to prepare and maintain complex payroll records, summaries, and reports. Strong organizational and communication skills
- Detail-orientated, with the ability to focus on and comprehend numerical and financial data
- Communicate effectively in both oral and written form; follow detailed directions; set priorities and organize work to meet deadlines
- Ability to establish and maintain cooperative working relationships with those contacted during work; assist in training and coordinate the work of other team members assigned to the team/department
- Must possess drive and enthusiasm and thrive in a team environment.
- Work as part of a team to deliver value and service to all clients
- Maintain a positive attitude and follow the direction of the immediate manager
WHAT WE OFFER
- Comprehensive Benefits Package: Health, dental, vision, and more.
- Professional Growth: Opportunities for learning, development, and career advancement.
- Work-Life Balance: Flexible scheduling and paid time off.
- A Collaborative Environment: Be part of a supportive and innovative team culture.
Inova Payroll is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
