Location: Lancaster, PA and Scottsdale, AZ
Reports to: National Production Manager
Employment type: Full Time
ABOUT INOVA PAYROLL
At Inova Payroll, we empower businesses with innovative payroll, HR, benefits, and time and labor management solutions that simplify operations and enhance employee engagement. Join our team of forward-thinkers dedicated to helping businesses thrive by delivering exceptional service, cutting-edge technology, and personalized support.
pOSITION sUMMARY
Are you someone who thrives on precision, organization, and finding ways to improve processes? At Inova Payroll, we’re looking for a dedicated Production Specialist to ensure our clients’ payrolls are printed, packaged, and shipped flawlessly.
As a key member of our production team, you’ll work closely with the Implementation and Client Service teams to coordinate schedules and set clear delivery expectations, ensuring our clients receive their payrolls on time and in perfect order. Attention to detail and a commitment to accuracy are essential, as your work directly impacts client satisfaction.
This role isn’t just about meeting expectations—it’s about exceeding them. We’re looking for someone who’s always thinking ahead, identifying opportunities to streamline processes and boost efficiency without compromising quality. If you take pride in delivering exceptional service and love improving systems, this position is perfect for you.
Key Responsibilities
- Work with typical office equipment such as printers, computers, phones, headsets, photocopiers, pressure sealers, postage meters, etc.
- Assist the IT department with basic troubleshooting of physical equipment when necessary.
- Frequently required to speak, hear, communicate, and exchange information with clients, peers, and management via telephone, video conference, or in person.
- Monitor team and assigned inter-office communications for production requests and special instructions.
- Perform occasional audits of billing/delivery fees to insure we are not losing money on shipping.
- Work with external vendors and suppliers as needed.
- May be required to work overtime on occasion. Overtime will be required in December and January.
- Stay on top of local courier, FedEx, & USPS for holiday hours, to prepare accordingly.
- Be prepared to help with additional work during quarter end and year end, as there are additional duties that will be assigned during those times.
- Ordering office supplies, check stock, envelopes, and all other shipping/packaging items.
- Assist clients if they come into the office to pick up payrolls in person,
- Back up to Post-Production tasks such as sending 401k Files, Workers Comp Paygo, or New Hire Reporting files electronically.
- Adhere to and live Inova Core Values in daily activities.
- Required to be OFF mute and ON Camera for all team Zoom meetings.
Qualifications
- Exceptional organizational skills
- Extremely detail oriented
- Good communication skills
- Multitasking abilities
- Ability to adapt to a dynamic work environment
- Enthusiasm for Inova’s mission
- Believes in organization’s core values
- Reliable – punctuality, be on time, and dependability -limited unplanned absences
- Takes initiative for tasks – be pro-active vs. reactive
- Possess the drive to want to exceed client expectations
- Willing to complete project work and additional tasks as assigned
- Able to see and read computer screens for several hours
- Ability to read fine and/or normal size print, distinguish letters, numbers and symbols
- Ability to work in confined or open environments
- Ability to work independently or in team environment
- Ability to connect with people in a meaningful way
- Demonstrates forward thinking
- Strong written and verbal communication skills
- Ability to be an innovative problem solver with excellent critical thinking skills
- Accountability to meet deadlines
- Ability to provide ways to improve efficiencies
Physical Demands
- Will require regular cleaning of print/processing equipment which can include some strong chemical cleaners or cleaners with fumes and can require gloves to apply
- Ensure the production area is maintained in an organized, efficient and safe manner
- Will require regular lifting of paper boxes 20-30 lbs. to load into copier/printers
- Be comfortable with moderate physical activity (a lot of standing, and up and down)
- Must be able to remain in a stationary position for 80% of the time (desk work)
- Constantly operates a computer and other office equipment – fine manipulation, etc.
- Frequent verbal communication via telephone, video conference, and in-person
- Prolonged concentration and analysis
- On occasion, may be required to deliver packages to USPS, client, or FeEdx as needed
WHAT WE OFFER
- Comprehensive Benefits Package: Health, dental, vision, and more.
- Professional Growth: Opportunities for learning, development, and career advancement.
- Work-Life Balance: Flexible scheduling and paid time off.
- A Collaborative Environment: Be part of a supportive and innovative team culture.
Inova Payroll is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
