Inova Payroll was founded on a mission to elevate service within the payroll/HR industry. Our founder, Farsheed Ferdowsi, observed employers frustrated with the low level of service provided to them by their payroll/HR companies. They told him they were treated as just a number; they would call customer service and be routed to one of several call centers across the world and receive different individuals with different answers each time they called. Inova Payroll is Farsheed’s answer to that frustration and industry void. At Inova, each client is assigned a dedicated service representative or team who gets to know you and your business. For questions or assistance, simply call the same number and connect with the same office and the same representative or team members each time. We know that payroll and HR processes are rarely perfect. They’re fluid, swift-moving processes that have to adapt to constant changes in tax rates, reporting requirements, employee data, and more. Your dedicated representative and all of our payroll and HR experts are here to help you successfully navigate that process. Choosing the right service partner is an important decision for an employer. We honor that choice and understand we must earn our client’s business with each and every interaction. Our aim is to delight customers by delivering smart solutions and exceptional service, the level of service that Farsheed envisioned.