Inova Payroll is once again a Bronze Stevie® Award winner in the category of Customer Service Department of the Year – Financial Services – Up to 100 Employees. This is the third Stevie® Award for the national payroll and human resources services provider.
The company’s nomination for customer service department of the year was a direct result of Inova’s creation of a new support team that focused on helping clients with new and complex federal reporting requirements, specifically around the Affordable Care Act.
“Since a portion of the information to be reported was already being captured in our payroll system, we knew this was a good opportunity for us to expand our services and guide our clients through this new reporting process,” said Farsheed Ferdowsi, Founder, President, and CEO for Inova Payroll. “Because so much of the process was new and still being created by the federal government in 2015, we knew it was going to be a point of confusion for our customers. Our creation of this team was started before many of our customers even realized how much help they would need.”
By the IRS reporting deadlines for ACA, which fell in the first half of 2016, the advanced HR services team, along with help from client support and the tax department, had accomplished the following:
• Developed and conducted ACA reporting and system training for over 500 companies.
• Supported 491 organizations with the population of data in the payroll system, including health benefits data gathered from outside sources.
• Printed 35,509 1095-C forms for our clients to furnish to their employees by the March 31, 2016, deadline.
• Filed 35,509 1095-C forms and 491 1094-C forms to the IRS on behalf of our clients, with no deliveries falling outside IRS deadlines.
In order to successfully guide companies through the complex processes, the advanced HR services team earned certifications including Certified Healthcare Reform Specialist® from the Health Care Reform Center & Policy Institute and Senior Professional in Human Resources® from the HR Certification Institute.
Certified Healthcare Reform Specialist® is a registered trademark of Health Care Reform Center & Policy Institute. Senior Professional in Human Resources® is a registered trademark of HR Certification Institute.
