In this unprecedented time, we’ve heard from many of our clients about the challenges they are facing and what they need right now. While many things are uncertain, there is no uncertainty in our focus on you and providing the most dependable and helpful support possible.
You have been forced to change the way you do business in these uncertain times, and so have we. Here’s what we are doing to work through current challenges and support you in any way we can.
- Two laws were passed in March to support individuals and businesses during the pandemic. We are reading the texts of the laws and using federal agency guidance to understand how employers can best take advantage of new programs. We’re sharing the resources we’ve found helpful with you here on this page and will make regular updates.
- Due to various state and municipal stay-at-home orders, many of our team members are working remotely. Support representatives and teams are accessible via the same email address and phone number you are accustomed to using. Because payroll is considered an essential service, we have a few staff members in each office maintaining check printing and deliveries per our normal schedules. We are following CDC guidelines for keeping our employees and workplaces safe.
- Our client service representatives are handling increased calls and requests and stand ready to make special arrangements to assist you with payroll, deliveries, and reporting to provide the support you need right now.
- Our IT and security experts are monitoring an increase in phishing emails related to COVID-19. Vendors are sending large numbers of emails about the virus, and scammers are taking advantage of that. The security of your data is paramount and must be maintained at all times, regardless of other emergencies.
While COVID-19 continues to bring challenges to all of us, Inova will continue to adjust our response and maintain transparency with you about what we are doing. Don’t hesitate to reach out to your support representative if you have any questions.
We are thinking of you. We wish you and your team strength and wellness, and we look forward to seeing you on the other side of this crisis.