Inova HCM is a unified, single database platform focused on delivering best-of-breed HR/Payroll service and support. Human capital management is Inova’s sole specialization and focus, while Rippling is building a global workforce platform that includes accounting, finance, IT, and HCM, so they lack a distinct specialty.
Inova has a team of over 30 implementation specialists to ensure client implementations go smoothly. Rippling’s clients complain of slow setup, with the clients’ staff doing most of the work and a steep learning curve to leverage all the functionality.
Inova HCM is scalable as companies grow with configurable workflows and customization. Rippling has a limitation on time tracking tools and limited mobile app functionality. Rippling is not suited for larger companies with more than 300 employees or those who have highly complex time and labor management needs.
Inova has a dedicated Account Manager assigned to each client backed by a team of professionals. Rippling only offers support through an online chat form, and the chat agent will generally direct questions to a user forum for answers. Rippling does not have customer phone support. Rippling’s HR help desk also requires additional fees.